Conference programme

Wednesday 19^th May

13.30Registration

14.00Welcome Dirk van der Mark, EADL President

14.10Keynote Speaker John Stone, LSN

14.30Thirteen Trends for the 21st Century David Morley, ODLQC

15.00Growing your institute responsibly, with quality in every aspect: the DETC experience Mike Lambert, Stuart Udell, Gary M. Keisling, DETC

16.00Tea

Thursday 20^th May

08.00Registration

09.00EADL Introduction, Michael Lammersdorf, EADL

09.15Using Social Media Charles Nixon, Cambridge Marketing College

10.00SEO - from basic foundation to the future of search: from 2010 an beyond. John Heffernan, MediaCo

10.45Coffee break

11.15Complaints! Complaints! Complaints! The best sources of honest feedback? David Morley, ODLQC

11.45Open University Student Consultation Mark Endean, The Open University

12.15Increasing Customer Satisfaction Andreas Vollmer, SGD

12.45Lunch

14.00Co-operative and collaborative learning Mark Endean, The Open University

14.30E-assessment an the independent learner Phil Butcher, The Open University

15.00Tea break

15.30An awarding body’s use of a VLE Nick Charge, Cambridge Assessment

16.00Tutor Panel

16.45Ensuring tutor quality Kit Sadgrove, The Learning Institute

17.15End of Day 2

20.00Conference Dinner

Friday 21^th May

09.00Using text messaging for course delivery and student support Steve Sidaway, Txttools

09.30Projekt eBook Ronny Mathieu, FFHS

10.00Mobile Learning Keith Kilpatrick, LSDI NI

10.30The use of Flash Meeting Peter Scott, The Open University

11.00Coffee break

11.30What was all that about? David Morley, ODLQC

11.50Closing Ceremony Dirk van der Mark, EADL

13.00Farewell Lunch